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BOOKING
How to book a flight?
Is it possible to combine flights?
What are the minimal deadlines for the online bookings?
How to pay the flight?
Is it possible to modify the reservations?
Who can help in case of technical problems?
Are the indicated prices the final prices?
DISCOUNTS
Are there discounts for groups?
PREGNANT WOMEN AND PASSENGERS THAT NEED PARTICULAR ASSISTANCE
Until which month of the pregnancy can future mothers fly?
Do children younger than two years have the right of an individual seat?
What are the conditions for children that travel alone?
DUTIES OF THE PASSENGERS BEFORE THE DEPARTURE
Is it necessary to confirm the time of the flight before the returning flight?
When is the latest tolerated to arrive at the airport?
LUGGAGE
In which case free extra luggage can be transported?
What do you need to know for special luggage?
Which are the forbidden objects on board of the aircraft?
How to book a flight?
Directly on line and through CRS (Computer
Reservation System), in travel agencies or by calling the BELLE AIR Service
Center. The conditions and the prices are always the same.
Is it possible to combine flights?
All the flights can be freely combined between
them. The flights should however be combined in a way that they can form a
circular itinerary. There are no minimal stay durations and no supplements will
be applied for trips lasting more than four weeks. One way flights are possible
either from Albania either from overseas to Albania.
What are the minimal deadlines for the on line bookings?
It is possible to book through the internet until
two hours before the departure.
In case of the latest booking, the ticket should be taken before the departure
at the special counter of BELLE AIR at the airport, by handing the reservation
number and the identity card/passport.
How to pay the flight?
With credit card (American Express, Visa,
MasterCard or Dinners club). If you have a bank account you can also pay
through the debit in your account, with the condition that the flight should
take place not sooner than one week after the booking.
Is it possible to modify the reservations?
Modifications of the reservation means, in case
there is a sufficient capacity for passengers, changing the date or destination
of the flight, the airport of the departure or of the arrival, should be done
before the departure. In principle, a modification of the reservation on the
day of the departure is excluded.
Modifications regarding booked flights with major
tariffs, in favor of flights with inferior tariffs, are possible but the
original price is preserved. For modifications of flights with major tariffs,
the difference of the price should be paid. The modification tax to be paid for
every passenger amounts to 30 Euros. The holders of the BELLE AIR PRIVILEGE
Card, also adults and children until their 14th birthday that accompany them,
do not pay the modification tax, at the condition that the modification be made
at the same time and in an identical way for all the passengers.
A modification of the name of a passenger is
possible until two hours before the departure of the flight for the first
flight of the trip. The modification of the name is treated like a modification
of the reservation, so the highest price of the flight and a modification tax
of 30 Euros per person should be paid. The holders of the BELLE AIR PRIVILEGE
Card, also adults and children until their 14th birthday that accompany them,
do not pay for the modification tax, with the condition that the modification
be made at the same time and in an identical way for all the passengers.
Modifications of the reservation and/or the name of
the passenger can be made by phone as well. After the beginning of the booked
flight, the modification of the reservation in favor of another passenger or
the modification of the name of the passenger is not possible anymore. A
modification in the arrival country is possible only with an advanced
authorization by the respective organ. No reimbursement is given for tickets
not used.
For modification of the reservation and/or the name
of the passenger, the payment of the respective fine can be done only with one
of the accepted credit cards or bank debit. The children under two years are
free from payment of fines for modifications. For the modification fines, no
discounts are applied. Modifications of reservations can be made by phone as
well, through the Service Center.
Modifications of reservations from the destination country
It is possible to modify the date of return within the day before the
departure, simply by phone through the Service Center. For this service, BELLE
AIR charges a cost of only 30 Euros per person, plus the difference with the
eventual higher price of the flight.
Are there discounts for groups?
Yes! Group trips means making a reservation for a
one and/or two ways flight for a minimum of 10 persons (children under two year
olds do not count) to a common destination.
Ask for your personalized offer:
tel.: +355 4 2 32983
fax: + 355 4 2 44401
E-Mail: reservation@flybelleair.com
Until which month of pregnancy can future mothers fly?
Pregnant women are allowed to fly until the 8th month of the
pregnancy. Also the returning flight should be reserved within this limit.
Do the children under two years have the right of an
individual seat?
No, the children under two years do not have the
right of an individual seat. Only one baby is allowed for every adult passenger
What are the conditions for children that travel alone?
Until their 14th birthday, children should be
accompanied by an adult.
Is it necessary to confirm the time of flight before the
returning flight?
In exceptional cases the time of the departure of
your returning flight can change. To be able to eventually be informed for such
change, it is necessary to confirm by phone the time-tables before any
returning flight. Please address to our Service Center that is at your disposal
7 days a week, 24 hours a day. You can find the phone number on your ticket.
We recommend you to request the confirmation 24 to
48 hours before the returning flight.
Phone number from Albania: +355 4 234596
Phone number from other countries: +39 02 6101448
We announce you that in case you loose the flight
because of the lack of confirmation, you loose the right of transport!
When is the latest tolerated to arrive at the airport?
To guarantee the check-in without problems and a
punctual departure, it is indispensable that you turn up at the check-in
counter not later than 60 minutes before the departure. If you do not arrive
there in time, your transport may be refused.
In which case free extra luggage can be transported?
The weight of luggage accepted free is 20 kg per person. Also the children between 2 and 12 have this right
For security reasons, the maximum weight for every luggage should not exceed 32 kg.
Each passenger can take on board the aircraft only one unregistered hand-luggage, which weight should not exceed 10 kg and which dimensions should not be higher than 100 cm (sum of length + height + depth).
What do you need to know for special luggage?
The equipment of ski and snowboard can be
transported for free, even if they weigh more than the normal of 20 kg per
person. Claiming these equipments is not necessary. The special luggage can be
transported according to very special conditions. The transport of these
luggage should be claimed at the Service Center.
What are the forbidden objects on board of the aircraft?
Based on a EU regulation, since February 1, 2004,
it is not allowed to take the following objects inside the plane for all
flights departing from Albania: pistols, fire guns and guns, pointed guns,
sharp and other cutting objects such as scissors, knives (you can use nail
cutter for manicure), ski and alpinism sticks, objects that can cause wounds
such as golf clubs, billiard cues, fishing rod; explosives and inflammable
substances; chemical and toxic substances that are dangerous for the health of
the passengers and the staff, or for the technical and general security of the
aircraft.
This list is not definitive, and it is subject to
change at any moment. For determined flights, additional regulations can be
created. Further more, the IATA regulation, for the transportation of dangerous
objects, must be followed.
What are the conditions to travel with companion animals?
On October 1st, 2004, a new regulation CE (n. 998/2003) related to
the conditions of the sanitary policies applicable to the movement of
accompanying animals for the prevention of rage will be in force. If you want
to take your animal with you, you will have to be informed for the entrance
conditions of different countries. We recommend you to read the complete test
of the regulation before the reservation or to be informed at your
veterinarian, veterinarian office or place of inspection at the boarder.
Regulation (CE) n. 998/2003
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