General Conditions of Passengers and Luggages Transport

The transport of passengers and luggage is offered by Belle Air, based on the following conditions.

Conditions of purchase; Ticket modifications; Transport conditions

CONDITIONS OF PURCHASE
1. Definitions
1.1. Considering the current General Conditions of Transport, the following terms will have sense next to the indicated ones, except for the cases when it is differently specified in function of the context:
- Adults: meaning passengers more than 11 years old, the moment of the flight;
- Luggage: meaning the goods owned or possessed by the passenger that accompany him during the flight, except for the case when they are differently specified; luggage means the registered or the non-registered one;
- Registered luggage: meaning the luggage taken care by the company, for which a Coupon for the Identification of the Luggage is issued;
- Non-registered luggage: meaning the hand-luggage that the passengers takes with him on board of the aircraft and all the luggage that its not registered;
- Ticket: meaning a transport document issued by the company, named Ticket of the Passenger and Receipt of the Luggage, or the confirmation and the summary of the flight data including also the Confirmation number, always issued by the company and of which the current General Condition make up a substantial and integrant part, as well as the boarding card issued at the check-in;
- Call Center: meaning the center of the telephonic assistance of the company and to which the passengers can be addressed to receive general information on the flight, also to ask information on the purchase of the tickets;
- General Conditions of Transport: meaning these General Conditions of Passengers and Luggages transport;
- Reference Code of Reservation: meaning the code communicated by the company to the passenger to identify the reservation made and confirmed;
- Warsaw Convention: meaning the Convention for the unification of some regulations, regarding the international air transportation, signed in Warsaw on October 12, 1929.
- Withdrawal Special Rights: meaning the unity of the account, defined by the IMF and subject to daily quotation, published on the managers daily;
- Infant: meaning every passenger of 2 (or less) years old, at the flight moment;
- Passenger: meaning every person, except for the members of the staff, that the company transports or undertakes to transport;
- PIR Property Irregular Reports: meaning the module available at the airports for the complaints of the passengers concerning the damages or the delay of the luggage;
- The luggage receipt: meaning those parts of the ticket that regard the transport of the registered luggage and the passenger;
- Company: meaning Belle Air, with the headquarters in: Blv. Zogu I, Nr. 1 (Qendra Tregtare Tirana), Tirana, ALBANIA, tel: + 355 (0)4 240 175, fax: + 355 (0)4 240 213, NIPT K 51817001T, and supplier of the transport of the passengers and luggage, object to the current General Conditions, also all the contractual air companies that undertake to transport the passengers and luggage

2. Knowledge and acceptation of the General Conditions of the contract
The actual General Conditions can be updated or modified in any moment by the company, which provides to communicate them through the current website. The present Conditions must be examined online by the passenger or can be requested at the Call Center before booking. Therefore, the reservation implies total knowledge of their integral acceptation. If the reservation is made online, the passenger undertakes to preserve the current General Conditions; similarly, the passengers undertakes to preserve the current General Condition every time he makes a modification. The purchased ticket for the transport of the passenger valid on the scheduled Belle Air flights are marked by the diction Valid Belle Air only.

3. Booking and buying the ticket
3.1. The ticket can be bought through the current site (www.belleair.al), contacting the Call Center, at the travel agency or at the ticket offices of the company. The Call Center can be contacted at this number: +355 (0) 4 240175. A surcharge of 5 Euros will be applied directly on the ticket for the rights of transactions for every payment made.

3.2. The purchase of the ticket contextual to the reservation.
The company will verify the payment of the tariff, as well as the payment of all the taxes and the applicable surcharges and, therefore, will confirm the reservation, communicating to the passenger the Reference Code of Reservation.If the payment will not be executed or completed, the company will have the right to cancel the reservation.
3.3. For online reservations, trough the site, the confirmation of the booking, together with the Reference and Resesvation Code and the summarizing data of the purchased flight, will be sent from the carrier to the passenger by email.
For reservations made by phone call through the Call Center, the confirmation of the booking, the Reference and Reservation Code and the summarizing data of the purchased flight, will be communicated from the carrier to the passenger in one of the following ways, as chosen by the passenger
- through fax
- through e-mail
In hypotheses of buying the ticket at an agency, the latter will deliver to the passenger the Reference of the Reservation and the data of the flight.

3.4. In case of operational or time-table changes, the communications will be transmitted from the company to the passenger through e-mail, to the e-mail address indicated at the reservation. It is the passenger who should check his mail for eventual operational modifications of the flight.

3.5 The tickets can be bought until three hours before the departure of the flight.

3.6. The reservation has one year validity after being confirmed by the company.

3.7. The tickets will only be Economy Class and can be one way or two ways.

3.8. It is possible to by up to maximum 15 places for transactions.

4. Tariffs and modalities of payment
4.1 The tariffs include only the transport from the departure airport to the destination airport, so, excluding the transport between airports and/or airports and terminals. The applied tariffs are those at the moment of reservation, for which a limited number of places available exist. The tariffs can vary before the flight according to the number of places still available at the moment of the purchase. The company has the right to refuse the transport if the applicable tariff has not been paid.

4.2 As far as the transport of luggage is concerned, following article 11 of the actual general conditions, and in addition to the tariff, in charge of the passenger will be, for every ticket purchased, all the taxes imposed by the government, or other authorities, in particular the airports, relating the passenger or his luggage, or all the services, also the crisis surcharge and the fuel surcharge, variable in relation to single airports of origin and destination. The tariffs and the taxes will be paid in Euros.

4.3 The infants and children of less than 2 years old, can fly sitting together with an adult, with 10% of the tariff available for adults, plus crisis surcharge and fuel surcharge. They dont have the right of a quota for the luggage.

4.4 The payments can be made with a credit card MasterCard, Visa, American Express and Diners. For every transaction a commission of 6 Euros will be applied to the passenger for the rights of transaction.

5. Preservation
To guarantee the preservation of the data of the credit cards used online, the company has the most advanced technology Secure Socket Layer (SSL). SSL actually is the favorite method for the secure transfer of the data of the credit cards and of other data preserved through Internet. The moment of payment, if the browser used supports SSL, the passenger can select the option Modalities of Reservation, and the data will be protected by this technology. If the browser imposes limitations, it is possible to use the modality not-protected; nevertheless the company recommends to procure the most recent version of the browser to perform with tranquility the future transactions.

MODIFICATIONS OF THE TICKET
6. Changes, Annulments and Cancellations
6.1. In case the passenger wants to annul the flight, change the itinerary, the name, the date or time of flight indicated in the reservation, the following regulations should be applied.


PROMOTIONAL (W, V, P)
Cancellation: The fee is not refundable. It is possible to request the reimbursement of the government taxes (airport IT, AL; area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 50.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 50.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 80.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 80.00 Euro.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

PROMOTIONAL (N,G)
Cancellation: The fee is not refundable. It is possible to request the reimbursement of the government taxes (airport IT, AL; area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 40.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 40.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 80.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 80.00 Euro.
Not showing up for the flight (non show) does not entitle to any kind of refund.
To be denied from boarding because of the lack of travel documents does not entitle to any kind of refund.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

ECONOMY1 (Z, Y, U, Q, J)
Cancellation: in case of flight waiver the fee is not refundable. It is possible to request the reimbursement of the government taxes (airport IT, AL; area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 80.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 80.00 Euro.
Not showing up for the flight (non show) does not entitle to any kind of refund.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

ECONOMY2 (F, D, C, A)
Cancellation: The fee is not refundable. It is possible to request the reimbursement of the government taxes (airport IT, AL; area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 50.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 50.00 Euro.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

ECONOMY2 (X, L)
Cancellation: The fee is not refundable. It is possible to request the reimbursement of the government taxes (airport IT, AL; area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 50.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 50.00 Euro.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

NORMAL (K, I, H, E, T, S, R, M, B)
Cancellation: The fee allows refunding with a penalty of 100 (one hundred euro). It is possible to request the reimbursement of the government taxes (airport IT, AL;GR;TR area Schengen QX) 24 hours before the date of departure of the purchased flight. The fees of the carrier is not refundable (fuel surcharge Q; carrier surcharge YQ).
Changing date/time: The date and the time of departure may be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing route: The route can be modified up to 3 hours before departure of the purchased flight by paying a penalty and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 30.00 Euro.
Changing name: The change in name is allowed up to 3 hours before departure of the purchased flight by paying a penalty of 50.00 Euro and booking the new flight on the same class of booking; if the latter is not possible, it is possible to pay the difference with the immediate higher available tariff, plus a penalty of 50.00 Euro.
Failure to show on the purchased flight (non show) is not entitled to any refunding.
Denied boarding due to lack of travel documents is not entitled to any refunding.

**If for the flights R/T composed of 2 fees of O/W is given ONLY one ticket only ONE change in name is possible, to be made up to 3 hours before the flight departure.


6.2. Eventual requests of reimbursement should be sent to this e-mail address: refund@flybelleair.com.

CONDITIONS OF TRANSPORT

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7. Check-in and administrative formalities
7.1 The passenger should show at the check-in moment the copy of the confirmation of the reservation received by e-mail, necessary for the boarding. The company can not allow the passenger to board if this document is missing.

7.2. The passenger must turn up at the airport on time for the shipping, before the departure of the flight, and the operations of check-in; the counter of the carrier opens about one hour and a half before the departure and closes 35 minutes before the scheduled time of departure. If the passenger arrives at the check-in counter of the carrier or at the gate past the limits of the above mentioned timetable, the carrier will have the right to cancel the seat reserved to the passenger. The assignment of seats is done the moment of the boarding. It is not possible to pre-assign the seats.

7.3. The day of the departure, the passenger should turn up at the check-in counter with a valid identification document such as: valid passport (underage of 14 years should have birth certificate with picture, issued by the Commune of residence) and the ticket communicated by the company at the moment of the purchase confirmation. The passenger should besides have the documents required by the legislation of the destination countries to enter their territory. It is the responsibility of the passengers to have a valid identification document and further required documents or documents requested by the customer and immigration authorities. Fines, sanctions, expenses or related issued costs because of the absence of any of these documents will be in charge of the passenger. The passengers are asked to call the authorities of the immigration office of the destination country for eventual explanations before reserving the ticket. If the documents of the passengers do not result valid or if the name of the passenger written in the reservations does not correspond to the name on the identification document, the carrier has the right to refuse the boarding and the passenger will not have the right of reimbursement.

8. Special assistances
For any type of assistance or for the procedures of transport of infants, underage children not accompanied, pregnant women, carriers of handicaps, it is necessary to contact directly the Call Center before booking. In the same way, the passenger should contact directly the Call Center for the boarding and the transport of the bicycles, surf-tables, skis, animals. The reservation of the flight must be exclusively done through the Call Center. The relative policies and procedures are subject to variation without warning. Every underage passenger, under 11 years, should be accompanied by an adult passenger, by requesting specific service of accompaniment when making the reservation through the Call Center. The company will not accept on board more than one infant passengers (0-2 years not turned yet) accompanied by only one adult passenger.

9. The conduct on board of the aircraft
On all the aircrafts of the carrier smoking is not allowed. The inobservance of this kind of prohibition allows to take legal actions and paying a fine of 1000 Euros. On board of the aircrafts it is not allowed consuming alcoholic beverages brought by the passengers themselves or offered by third parties. In conform with the normative dispositions, national and international, the aircraft is subject to the command of the captain of the flight and all the persons on board must follow his indications rigorously. The commandant is authorized to proceed against the passengers that behave incorrectly or are disturbing. The passenger will be held responsible of the damages caused to the carrier or to third parties with their behavior, with consequent obligation of the passenger to recompense every kind of damage caused in this way to the company and/or to third parties.

10. Refusal or limitation of transport
The company can refuse the boarding or the continuation of the transport of the passenger or the luggage or cancel his reservation if:
a) it is necessary for security or public order reasons;
b) it is necessary in order to avoid the violation of the laws of the state of departure, arrival or over-fly
c) the behavior, the state or the mental or physical conditions of the passenger are such to:
- make necessary a special help by the part of the carrier, that the latter can or cannot provide only by sustaining disproportionate costs; or
- act in a noticeable way or repeat discomforting actions such as to make it impossible for other passengers to accept his presence; or
- put in danger his own and/or other passengers and/or the flight personnel objects;
d) the passenger has been behaving in an unacceptable way in a previous flight and could repeat such behavior
If the transport service cannot be done by the carrier for one of the above mentioned reasons or if for one of these reasons the reservation is cancelled, no reimbursement will be given to the passenger.

11. Luggage
11.1. For each passenger, except for the infants who have no right of luggage, the weight limit of the registered luggage is 20 kg total for a maximum of two luggage. For every kilogram over this limit, the payment of 6.00 Euros is provided. In international flights of business class, 30 kg of luggage is allowed. The space between the length, height and the depth of each luggage should not be more than 160 cm.

11.2. The transport of bicycles and tables of windsurf is subject of payment of an extra tariff of 26.00 Euros per flight and per object.

11.3. The transport of water or snow skis is free if they are not longer than 160 cm, and do not exceed the allowance of the luggage, otherwise it will always be asked the payment of 25.00 Euros.

11.4. The transport of weapons is subject to the payment of a supplementary tariff that varies according to the airport of departure and the one of arrival. Contact the Call Center Belle Air +355 (0)4 240 175 to be informed about the tariffs.

11.5. The company accepts maximum 2 animal on board and 1 with the registered luggage per flight. The passenger should bring the container for the transport of the animal, the dimensions of which should not exceed 45 x 30 x 25 cm (length, depth, height) for the transport on board of the aircraft and cm 60 x 90 x 60 for the transport with the registered luggage. Only one animal is allowed per container. The company has the right to refuse the transport of animals if the above criteria are not met. We also remind you that the passenger should have the booklet with the vaccinations of the animal, and, for flights within the countries of EU, the Passport issued by the veterinarian services of the USL Company. The reservations should be made only and exclusively through the Call Center to be able to eventually guarantee this kind of assistances.

11.6. To verify the availability of space on board of the aircraft for the transport of the objects and animals (about which see paragraphs 11.2, 11.3, 11.4), the passenger should contact the call Center with congruous advance before the departure. Otherwise, the acceptance of such objects or animals at the moment of the check-in may not be guaranteed; the passenger reserving the transport of the animals or objects should have the reservation made through the Call Center.

11.7. The applicable tariffs for the transport of the luggage or animals should be paid at the moment of their registration at the ticket office of the airport or at the travel agency at the moment of reservation of the departing flight.

11.8. On board of the aircraft every passenger can bring only one hand-luggage not registered with a weight not exceeding 10 kg and dimensions not exceeding 100 cm (sum of length + height + depth).

11.9. The company will not accept as luggage not registered fragile or perishable objects, money, jewelry, silverware, or precious metals, actions/stocks or other similar things, not even commercial or official documents, samples, passports or other identification documents.

11.10. On the not registered/registered luggage the passengers should place a label with their name and surname. The luggage handed by the passenger without this label will not be accepted by the company. Labels to distinguish the luggage are available at the airport at the check-in counter of the company.

11.11. The company doesnt take any responsibility for: fragile objects not properly packed; light damages on the luggage surface, such as (only examples) stains or scratches; signs of water on luggage with non waterproof material.

11.12. For the rights of the passengers in case of miscarriage, damage or late delivery of the luggage, the Montreal Convention of 1999 will be applied.

11.13. In case of reporting a lost luggage, the practice remains the competence of the airport in which the report has been made for the 5 first days; from the sixth day, the practice is transferred to the company. Eventual requests for information, can be made through e-mail: luggage@flybelleair.com.

12. Dangerous objects in the luggage
12.1. For security reasons, object listed below, cannot be carried in the luggage by the passenger:
- Compressed gases (frozen, inflammable, non inflammable and poisonous) such as butane, oxygen, liquid nitrogen, cans for scuba;
- Corrosives such as acids, alkali, mercury and batteries with liquid elements;
- Explosive munitions, pistols, capsules or tape, and fireworks;
- Liquids and solid inflammables such as gas for lighters;
- Matches, solvents, paints, lighters;
- Radioactive materials;
- Bags and suitcases that have alarm devices;
- Oxidant materials such as bleach powder, peroxide;
- Poisons and infectious substances such as insecticides, herbicide and materials with living viruses;
- Other dangerous object such as magnetic, hurtful or irritating materials.

12.2. Medicines or cosmetics which are necessary or appropriate for the passenger during the flight, such as hairspray, perfumes and medicines that have alcohol, can be carried in limited quantities. Many of the above mentioned objects can be transported as wares if packed according the respective cargo regulation.

12.3. It is not allowed to use electronic devices of any type on board. Other information is available on request.

12.4. The following objects can be carried:
- medicaments or toilette objects necessary for the trip to a maximum weight of 2 kg or liters;
- alcoholic drinks, perfumes or cologne to a maximum of 2 liters;
- dried ice to a maximum of 2 kg only in the hand luggage;
- smoking objects when carried by the passenger. Not allowed are however, fuel for lighters, refills, and lighters containing liquid fuel not absorbed;
- pacemakers cardiac containing radioactive material whose batteries have plutonium;
- small cylinders of anhydride carbonic (including sufficient refill for the trip) carried by the passenger to operate mechanic arts;
- catalytic rolls for hair, containing oxide of carbon are allowed only in the registered luggage. The cover should be secured on the heating element. Gas refills are not allowed;
- with the approval of the company, small cylinders of oxygen or air for medical use in quantities not more than 2 liters are allowed;
- with the approval of the carrier and only as registered luggage, cartridges for sportive use, well packed in quantities not more than 5 kg are allowed. Munitions with bullets, explosives or incendiaries are absolutely prohibited.

13.APPLICABLE DISCIPLINE AND IMPORTANT WARNINGS
13.1. The air transportation within the Italian territory is disciplined:
- by the norms of the Italian Navigation Code;
- by the dispositions of the CE Regulation n. 2027/97 and by exclusions and limitations of the matter of responsibility of the company therein provided;
- by the General Conditions of the carrier for the transport of the passengers and luggage, and by relative regulations; the above-mentioned General Conditions of the company and the following regulations, make up integrant and substantial parts of the present conditions; the same General Conditions can be found on the back of the Boarding Passes, in any case, they can be consulted on request at the companys offices.
The air transportation having as final or intermediary destination a different country from the departure country, is subject to dispositions and exclusions and limitations of responsibility of the CE Regulation 2027/97 and, for however not provided by this, of the Warsaw Convention.

13.2. The exclusions and/or limitations of responsibility applicable to the company will be broadened also to his agents, or representatives and all the legal persons whose aircraft may have to be used by the company to make the transport, same as to the agents, or representatives of the legal persons. No agent or representative of the company has the power to modify or eliminate a disposition of the present conditions.

13.3. A company that issues a ticket to fly with another airline, acts only as a representative of the latter.

13.4. The registered luggage will be delivered to the owner of the Luggage reception

13.5. Either in the national transport, or in the international ones, the claims relating the registered luggage should be made in written form, immediately at the moment of delivery or at the moment in which the delivery should have been made, through special denominated modules (PIR Property Irregular Reports), available at the airports. In case of international transport, the claim should be presented to the company:
- in case of damaging or immediately after noticing the damage, at maximum 7 days after receiving the luggage;
- in case of delay of the delivery within 21 days starting from the date of the delivery of the luggage.
In case of national transport, the claim should be presented to the company:
- in case of damaging or immediately after noticing the damage, at maximum 3 days after receiving the luggage;
- in case of delay of the delivery within 14 days starting from the date of the delivery of the luggage.

13.6. The name of the company can be abbreviated on the ticket. The full name of the carrier and its abbreviation can be found anyways in the list of prices, regulation and timetables of the conveyor. The arrival airports are those indicated on the ticket and that appear on the timetables of the company. The transport to be followed with different air companies and subsequent company, it is considered as constituent of a unique operation.

13.7. The duration of the validity of the ticket is one year starting from the date of the purchase.

13.8. The company will have the right to refuse the transport of any person that has purchased a ticket violating the applicable laws or tariffs and regulations of the company.

13.9. Some special tariffs are subject to conditions that could impose restrictions or forbid a modification of the reservation. The price of the ticket can have a certain number of governmental taxes or different official services, that represent at times a significant part of the cost of the air transport. These taxes are included in price or are indicated in the taxes box of the ticket.

13.10. The carrier undertakes to transport the passenger and the luggage with a reasonable rapidity. The resultant hours indicated on the timetables or elsewhere are not guaranteed and are not part of the present contract. The transporter can, without warning, be substituted by other transporters, use other aircrafts. He can modify the arrival airports on the ticket if necessary. The timetables can be modified without warning. The transporter doesnt take any responsibility for coincidences with other flights.

13.11. The operations made for buying the ticket through telephone, e-mail or online, are regulated by the dispositions of the Legislative Decree, n.185 of May 22, 1999 applicable to the contracts of transport and therefore contains the exclusions of article 7 of the aforesaid decree.

14. WARNING TO THE PASSENGERS IN ACCORDANCE TO ARTICLE 6, N.2 REGULATION (CE) N. 2027/97
Based on the Regulation (CE) n. 2027/97, in force since October 17, 1998, the responsibility of the air company, member of the community, for damages of death, wounds or personal injuries of the passenger, verified on board of the aircraft or during the boarding or landing, it is not subject to any financial limit. The company cannot exclude or limit his own responsibility for damages to the equivalent in ECU of 100.000 Withdrawal Special Rights, providing the proof that all the necessary and possible measures were taken to avoid the damage; in case of damages of high importance, the company will be freed by responsibility until he provides such proof. However, excluded by the responsibility of the carrier are those damages that come as a result of the negligence of the passenger. In case of immediate economic necessity, the carrier is obliged to give a proportional payment in advance of the damage made, and, in case of death, not less than the equivalent amount in ECU of 15.000 Withdrawal Special Rights of withdrawing per passenger. The assurance coverage for the civil responsibility BELLE AIR is based on the Regulation.

15. SITE COPYRIGHT SOFTWARE USE
The current site is to be used personally and cannot be modified, reproduced, duplicated, copied, distributed, sold or used in any other way for commercial purposes. All the contents of the site, including tests, graphics, logos, images, audio pieces are property of Belle Air and are protected by the copyright law.

16. WARNING ACCORDING TO THE ORDINANCE 196/2003 - PROTECTION OF THE PRIVACY

16.1. The company has extreme care for the personal data given by the passenger and adopts measures to protect their privacy..

16.2. The company, through the reservation acts and their confirmation, acquires data relating the passengers, necessary for the fulfillment by the same company of the contractual obligations taken towards the same passengers. Therefore, the aforesaid data will be used exclusively for the above mentioned ends and the lack of their conferment will not consent the carrier to execute their own obligations.

16.3. The personal data can be communicated by the company to delegated subjects to carry out the necessary activity for the transport and diffused exclusively in the scope of such ends.

16.4. The passenger has the rights based on article 7 of D.Lgs. 196/2003, therefore he will be able in every moment to: - obtain the confirmation of the existence or not of their personal data, even if they are not yet registered, and their statement in a comprehensible form; - ask confirmation at the companys office of the existence of proper personal data; for each of such requests, if the existence of the data regarding the requesting passenger is not confirmed, an expenses contribution can be asked, not higher than the costs effectively tolerated by the company. - obtain the indication of the origins of the personal data, of the ends and modalities of the treatment and of the logic applied in case of treatment carried with the supplementary of electronic instruments, of the extreme identification documents of the official and the responsible of the personal data treatment, also of subjects and categories of subjects to which the personal data can be communicated or that can be informed. - obtain the update, the ratification and integration; ask the cancellation, the transformation in an anonym form or blocking the treated data, by violating the law, including those of which it is not necessary the conservation in relation with the purpose for which the data is collected or subsequently treated, also obtain acknowledge that such operations are told to those whose data are communicated or diffused, except the case in which such accomplishment becomes impossible or implies an application of means disproportionate vis--vis the copyright. - oppose the personal data that regard him for legitimate reasons or in case the data are used to send advertising material or direct sale or to make market research or commercial communications, or be informed, the moment in which the data are communicated and distributed, of the possibility to exercise free such right.

16.5. Obtaining the cancellation of the personal data is subject to a written communication, sent through fax, e-mail or mail to the carrier office.

16.6. The proprietor of the personal data, their collection and treatment, and responsible of such treatment, is Mr. ARBI XHELO , Blv Zogu I, Nr.1 (Qendra Tregtare Tirana), Tirana, ALBANIA